Let's Get Started...
We know living independently at home is very important. This is your safe zone, your comfort zone, the place where memories were created, shared, but most importantly is where you want to be. We’ll work with you to find a caregiver who can help ease the burden of everyday tasks, ensure a fuller, more dignified quality of life through our agencies four keys...Compassion, Education, Reliability & Building Relationships.
FIRST STEP...recognize that you need help or have a loved one that needs help!
INITIAL PHONE CALL...
During our initial call, you will speak to one of our staff members who will be your main point of contact throughout the intake process. Once you have provided the information regarding the type of service needed or just needing a good listening ear our staff member will collect general information from you. This staff member will tell you about Palmetto Family Homecare,who we are, what we do and how we can be of assistance. An appointment will be made for a FREE, no-obligation home assessment.
Our Administrator and/or Care Services Coordinator will come to your home and meet with you and your family to determine what type of service is needed.
DURING THE INITIAL AGENCY VISIT...
During our visit we will take the time to learn as much as possible about your needs, home care issues, and the qualities of a Caregiver you seek. From this point should you and/or your family decide to proceed we will schedule for our nurse to come out to conduct the intake assessment which includes:
The Assessment requires no obligation on your part. You will not be asked to sign anything at that time unless you wish to proceed with services.
The Intake Assessment includes:
General background information
Medical and Medication Profile
Home Safety Inspection
Level of Function
Once the intake process has been completed; the nurse will take the information gathered during that assessment to develop a "Plan of Care"
PLAN OF CARE...
An individualized Plan of Care will be provided which will provide the direction of services needed for your potential caregiver. This mutually agreed upon Plan of Care is created in conjunction with the client’s and/or family’s recommendations. A copy of the Plan of Care will be forwarded to the client’s Primary Care Physician
NOW ITS TIME TO MATCH...
Based upon the information provided during our initial call and the intake assessment we will begin to determine who will be a match or best fit for your needs. We match our families together based upon personality, level of experience, certifications just to name a few so that it is a good marriage for everyone.
MEET and GREET...
Once a caregiver has been identified, our Cares Services Coordinator will explain everything about your case to the new Caregiver. In addition, our Care Services Coordinator will come to your home to introduce you and to familiarize and orient your Caregiver to the Plan of Care, your home environment, and the social dynamic. This increases the likelihood of a comfortable transition. The introduction is very important in toward establishing a successful relationship between you and your Caregiver. The first few days/weeks are crucial to the relationship’s long-term success. This is not a common practice, and we believe is indicative of the passion we have for our work.
Our Nurse and Care Services Coordinator will conduct monthly supervisory home visit to ensure the Plan of Care is being properly followed or needs any revisions; along with following up on how well you and the caregiver are getting along. This is another major differentiator for our home care service.